At Pulse Technologies Limited, protecting your organisation’s data is embedded into everything we do. Whether you are a community group, sports club, or non-profit, we safeguard your members, events, and volunteer information with enterprise-grade protection and strict adherence to New Zealand privacy laws.
1. Built for Privacy FirstWe design our platform around data minimisation—collecting only what is necessary to run your events smoothly.Privacy Act 2020 Compliance: We manage personal information strictly under New Zealand’s 13 Information Privacy Principles (IPPs), prioritizing individual rights, transparency, and data access controls.
Foreground Location Verification: Geo-locking features request browser location only in the foreground during check-in or checkout. We never perform background tracking or store raw GPS coordinates.
Data Ownership: Your organisation retains 100% ownership of all uploaded content and member data. Pulse hosts and processes this data strictly to deliver the service.
2. Infrastructure & Technical Stack
While Pulse is a specialized platform tailored for organisations, our technical stack relies exclusively on world-leading, enterprise-grade cloud infrastructure and platform providers.While Pulse does not maintain independent third-party compliance certifications directly, 100% of our core infrastructure, hosting, database, and email delivery partners hold top-tier international security certifications—including SOC 2 (Type II), ISO/IEC 27001, and PCI-DSS compliance.
Data Encryption: All data transmitted between your device and Pulse is encrypted using TLS 1.3. Data stored on our servers is protected with AES-256 encryption at rest.
Payment Security: Financial transactions and payment details are processed through bank-grade, PCI-DSS Level 1 certified payment gateways. Pulse never stores raw credit card details on its servers.
Redundancy & Backups: Multi-region automated backups and system redundancy testing protect your organisation against data loss and service downtime.
3. Access Control & System Guardrails
Role-Based Isolation: Multi-tenant workspace architecture ensures that users can only view data within their authorised organisation.
Account Protection: Administrative accounts are secured with strong authentication requirements and session monitoring to prevent unauthorized access.
Proactive Monitoring: Continuous automated threat detection and patch management safeguard the platform against emerging vulnerabilities.
Privacy & Security FAQs
Where is our organisation’s data stored?
Your data is stored securely in regional cloud data centres maintained by our certified infrastructure partners, ensuring high speed, availability, and legal compliance.
What happens to our data if we cancel our account?
If your organisation discontinues using Pulse, you retain the right to export your data. After a standard 30-day grace period, all associated organisation data is permanently deleted from our primary databases.
How do you handle volunteer privacy?
Volunteers access Pulse at no cost, and their personal details are used strictly for attendance verification and authorised event operations. We never sell or monetize volunteer or member data to third parties.
Security Questions or Incident Reporting
If you have questions about our privacy practices, wish to exercise a data access request under the Privacy Act 2020, or need to report a potential vulnerability, please reach out directly:
Data Protection & Security Officer
Pulse Technologies Limited
mail: privacy@team.pulseapp.nz